Privacy Policy

Maison North Design is an interior design business based in England. This Privacy Policy explains how we collect, use, store and protect personal information when you contact us, enquire about our services or work with us. We handle personal information in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Information we may collect

Depending on how you interact with us, we may collect your name, contact details, project address, information about your design requirements and preferences, communications you send us, and details needed to prepare proposals, manage projects and process payments. If you share photographs, plans or other materials relating to a property, these may contain personal information. We may also receive information from suppliers or other project partners where it is relevant to your project.

How we use your information

We use personal information to respond to enquiries, provide quotations, deliver and manage interior design services, communicate about projects, arrange appointments, coordinate with suppliers and contractors, process payments, keep business records, and meet legal obligations. We may also use it to protect our business, resolve disputes and improve our services.

Our lawful bases

We process personal information where it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, or for our legitimate interests, provided those interests do not override your rights. Where we rely on consent, you may withdraw it at any time.

Sharing your information

We may share relevant information with service providers and project partners, such as suppliers, contractors, payment providers, accountants and IT providers, where needed to provide our services or run our business. We may also disclose information where required by law or to establish, exercise or defend legal claims. We do not sell your personal information.

International transfers

If a service provider processes personal information outside the United Kingdom, we will take steps required by applicable data protection law to ensure that appropriate safeguards are in place.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to complete projects, maintain appropriate business and financial records, meet legal requirements and handle potential disputes. Retention periods vary depending on the type of information and the circumstances.

Security

We use appropriate technical and organisational measures to help protect personal information from loss, misuse, unauthorised access or disclosure. No method of storing or transmitting information is completely secure, so we cannot guarantee absolute security.

Your rights

Subject to applicable law, you may have the right to access your personal information, request its correction or deletion, restrict or object to certain processing, request data portability, and withdraw consent where processing is based on consent. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk. We may need to verify your identity before responding to a request.

Cookies and website use

If our website uses cookies or similar technologies, these may be used to make the site work, understand how it is used or support other website functions. Where required by law, we will ask for your consent before using non-essential cookies. You can manage cookies through your browser settings and any cookie controls provided on the website.

Children

Our services are intended for adults. We do not knowingly collect personal information directly from children unless it is necessary for a project and handled with appropriate permission.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be made available wherever this policy is published, with its revised date shown where appropriate.

Contact us

For questions about this policy or to exercise your data protection rights, contact Maison North Design using the contact details provided on our website or in your project documentation.